Staff

Client Services & IT Business Operations
Name Title Email Phone
Robin Jones AVP, Client Services & IT Business Operations Robin.Jones@mtsu.edu 615-898-2214
Yolonda Fields Administrative Secretary Yolonda.Fields@mtsu.edu 615-898-2041
Craig Myers Editorial Assistant Craig.Myers@mtsu.edu 615-904-8392

ID Office

Shawn Alverson Manager, BlueID Office Shawn.Alverson@.mtsu.edu 615-898-2767
Deena Cruz ID System Technical Clerk Deanna.Cruz@mtsu.edu 615-898-5108

Client Services

Alan Franklin Director, Client Services Alan.Franklin@mtsu.edu 615-898-5336
James Copeland Assistant Director, Classroom Technology James.Copeland@mtsu.edu 615-904-8586
Duane Semler Manager, Client Services (Classroom Support) Duane.Semler@mtsu.edu 615-898-2779
Jeremy Stanley Computer Lab Technician, Help Desk Jeremy.Stanley@mtsu.edu 615-898-5736
Brian Ratliff Computer Lab Technician, Help Desk Brian.Ratliff@mtsu.edu 615-898-5393
Justin Foster Desktop & Classroom Support Specialist Justin.Foster@mtsu.edu 615-494-8776
Vacant Desktop & Classroom Support Specialist    
Phil Collins Local Service Provider Phil.Collins@mtsu.edu 615-494-7703
Marion Gwyn Local Service Provider Marion.Gwyn@mtsu.edu 615-898-5141
Steven James Local Service Provider Steven.James@mtsu.edu 615-494-8733
Joshua Love Local Service Provider Joshua.Love@mtsu.edu 615-904-8206
Tyree Nelson Systems Support Specialist Tyree.Nelson@mtsu.edu 615-898-5927
Gary Beltz Technical Support Specialist Gary.Beltz@mtsu.edu 615-898-2016
James Butler Technical Support Specialist James.Butler@mtsu.edu 615-904-8104
Franck Mukendi Technical Support Specialist Franck.Mukendi@mtsu.edu 615-898-5721

Telecommunication Services

Vacant Director, Telecommunication Services    
Emily Harper Assistant Director, Account Services Emily.Harper@mtsu.edu 615-898-2206
David Senior Assistant Director, Telecommunications David.Senior@mtsu.edu 615-898-2990
Stacey Smith-Tadlock Secretary Stacey.Tadlock@mtsu.edu 615-898-2991
Sue Alexander Switchboard Operator Sue.Alexander@mtsu.edu 615-898-5534
Silvia Fernandes Systems Administrator Silvia.Fernandes@mtsu.edu 615-904-8368
Eric Miller Telecommunications Technician Eric.Miller@mtsu.edu 615-898-5909
Jeremy Simmons Telecommunications Technician Jeremy.Simmons@mtsu.edu 615-898-2960

Help Desk Hours

Sun – 2:00 p.m. – 9:00 p.m.
Mon – Thur – 7:00 a.m. – 9:00 p.m.
Fri – 7:00 a.m. – 4:30 p.m.
Sat – 8:00 a.m. – 4:00 p.m. 

Phone: (615) 898-5345
E-mail: help@mtsu.edu

The IT Help Desk is located in 
KUC 320