Alertus

Desktop Alerts

Alertus desktop alerts are part of the Rave Alert Critical Notification System. Whenever Rave Alert issues an emergency alert, all workstations and laptops running the Alertus client will display a full-screen pop-up alert. These pop-up alerts are in addition to those you receive on your mobile devices and email and are not meant to replace them.

Alertus desktop alerts will appear on

  • all active desktops with Alertus software installed, including workstations,
  • most classroom computers, and
  • some faculty/staff machines.

University Police and the Administration strongly recommend that you take advantage of these desktop alerts to ensure that you receive emergency notifications when your cell phone isn't working or is turned off.

Alertus is designed to alert MTSU staff, faculty and students during an emergency that poses an imminent, ongoing, campus-wide threat or danger to the safety of the MTSU community. 

You will not receive any other messages or spam after registering your computer for the Alertus system. Alertus is used only for the transmission of emergency messages and only authorized university personnel are permitted to send messages using the Alertus system. 

Alertus will NOT be used for general crime alerts or other situations on campus that do not pose an imminent threat or danger. It will also not be used for non-emergency communications such as campus event announcements, class reminders, news or advertisements.

Frequently Asked Questions

What will I see when an alert pops up?

The alert will provide information about the emergency situation and, when appropriate, instructions on what you should do, such as avoiding a certain area of campus.

What will the alert look like?

The alert will look similar to this:

 Alert image

Will I lose any data when the message activates?

No. Once you've acknowledged you have read the message, it will disappear.

How long will the message remain on my computer?

If you don't click on the "acknowledge" button, the alert will remain on your computer for a short duration. After that, it will go away automatically.

How do I get Alertus on my computer?

Alertus will be deployed on computers connected to the FSA network using IT management software. The IT management software that is installed on your computer allows IT to deploy applications such as the Alertus client to it. If you do not have Alertus on your computer, please contact the local service provider for your college or open a work order with the Help Desk.

How do I know if Alertus is installed on my computer?

The icon will be located in your system tray and look like this: 

Alertus client icon

When you right-click on the icon, you can see the Status, as well as control whether or not Alertus works when your Lock screen is enabled. 

Alertus client icon right click

What platforms can Alertus be installed on?

The Alertus Desktop software client was designed to run on a computer running on Windows or Mac.

Will I receive messages that are not critical notifications on my computer if I have Alertus installed?

You will not receive any other messages or spam after Alertus is installed on your computer. Alertus is used only for the transmission of emergency messages and only authorized university personnel are permitted to send messages using the Rave System, which is where Alertus Desktop receives its notifications. 

Alertus will NOT be used for general crime alerts or other situations on campus that do not pose an imminent threat or danger. It will also not be used for non-emergency communications such as campus event announcements, class reminders, news or advertisements. 

I am concerned about my privacy, does the installed software send any information to the server?

Yes, but only in an emergency alert, and the information transmitted is simply an acknowledgment of receipt of the emergency message. When displaying an alert, the software includes a prominently placed "Acknowledge" button. Once pressed, this button indicates to the server that a recipient was notified. After an alert is activated, this information is automatically collected, tabulated, and presented for feedback to emergency management personnel.

Will installing Alertus Desktop grant access to any of my information? 

No personal information is gathered or transmitted from computers running Alertus Desktop.

If you have any technical questions about Alertus, please contact the Help Desk or contact:

Alana Johnson
Cloud and Communications System Administrator
Information Technology Division
Phone: (615) 898-2677
Alana.Johnson@mtsu.edu