September/October 2007

The Communicator :: September/October 2008

Information Technology Update

One of the many exciting things happening at MTSU is the growing and evolving role technology plays in so many facets of the campus environment.

As we begin the 2007-2008 academic year, the Information Technology Division is collaborating with the academic and administrative areas of the university on several major projects to enhance teaching, learning, research, and administration at the University in pursuit of the goals of the Academic Master Plan.

Major MTSU information technology goals identified for the division in 2007-2008 are as follows:

1) MTSU will make the transition to its new course management system Desire2Learn (D2L). D2L training will be held for faculty, and all WebCT courses will be converted to D2L.

2) Enterprise Resource Planning (ERP) implementation is a multi-year project. Student Banner went fully live in August 2007, completing implementation of the primary systems. However, other components will follow including the implementation of CAPP (Degree Audit), Workflow, CLM (Campus Loan Manager), and the phasing out of the PLUS system.

3) Development is beginning on phase two of the multi-year data warehouse project. Phase two includes student information and the faculty assessment portion.

4) The web-content management multi-year project will continue with roll out to more departments and the launch of a new home page.

5) Pursuit of funding for adequate IT facilities will be an ongoing priority.

6) A comprehensive plan for campus-wide information security will be developed and the implementation phases will begin.


The Cingular Wireless Advanced Classroom Technology Laboratory (ACT), located in the Paul W. Martin Sr. Honors Building, is a laboratory in which MTSU faculty is provided an opportunity to teach to different learning styles and to promote active, collaborative, and problem-based learning. To learn more about the room, go to

Faculty members wanting to teach in this room can download a course proposal form from this web page as well. Proposals will be accepted until October 19, 2007. The Instructional Technology Development Committee reads the proposals and sends a list of recommended courses to the Provost's Office for final approval.

Dr. Rebecca Seipelt, who teaches in the Biology Department, is one of the professors who enjoys the benefits of the ACT Laboratory.

"[The ACT Laboratory] has a lot of different tools for getting things up and visible to the students,"; she said.

One such tool Dr. Seipelt employs is the Thunder system. This system behaves much like an electronic flip chart. Users can draw on the screen with Thunder's electronic pen or a finger. Pages created on the screen can then be posted on the walls of the classroom.

She also credits the 16 tablet PCs in the ACT Laboratory for enhancing her students' classroom experience.

"Having access to the laptops and being able to get the information there instead of having the students do that outside of class and bring it with them lets you do different things,"; she said.

Dr. Richard G. Moffett III, associate professor of Industrial and Organizational Psychology, believes the students greatly benefit from their hands-on experience with the technology in the classroom.

"I think in the future, in terms of globalization issues and the spread of technology worldwide, we're going to have to learn how to do these kinds of things,"; he said.

Enabled Voice Mail

Telecommunication Services is proud to offer Enabled Voice Mail, or EVM. Working in conjunction with the university's voice mail and email system, EVM gives voice mail users access to their voice messages through the university's email system. As a result, users have a single point of access for both voice mail and email.

There are two services provided by EVM: evmNotify and evmDelivery. evmNotify can send either a notification to a user's email address or a text message to a user's wireless telephone when a message is waiting. Included in this notification is the caller id information, as well as the date and time of the message.

In addition to sending the caller id, date, and time information, evmDelivery takes it one step further and sends the actual voice message as an audio attachment to a user's email inbox. With evmDelivery, users can reply or forward the voice message via email, and can save the message in personalized folders for future reference on their computer's hard drive. Furthermore, because evmDelivery sends a copy of the voice mail message to a user's email inbox, and leaves the original message in the voice mailbox, evmDelivery provides quick, one-click access to delete a voice mail message from a user's voice mailbox through email. And finally, with EVM, there is no longer a need to worry about missing a message when you are going to be out of the office for an extended period of time. All voice mails will be captured in your email inbox, even though the voice mail system deletes messages after 10 days.

EVM enhances productivity and is an ideal solution for voice mail users who share an extension. Those voice mail users who share an extension do not have the convenience of the message waiting indicator lamp on their telephone prompting them to check their voice mailbox for new messages. As a result, they must continually login to the voice mail system to check for new messages. With EVM, they can be notified instantly when a message is waiting.

To request EVM, email the voice mail coordinator at with the following information:

  • Name
  • Campus extension
  • Mailbox number, if extension is shared

Telecommunication Services offers a 30 day free trial for the EVM service. After the trial period, a one time setup charge of $10 will be incurred, in addition to a $2 monthly service fee.

For questions concerning voice mail or EVM, please contact the voice mail coordinator at extension 2206.


MTSU has begun rolling out its new course management system (online learning environment), Desire 2 Learn (D2L), to students during the fall 2007 semester. Fall semester will also serve as a transition time for faculty using our previous course managements system, WebCT, to finish moving course materials to D2L.

During the fall semester, after logging into PipelineMT, both WebCT and D2L will be available to students and faculty. All fall courses will have three course spaces: a WebCT shell, a D2L offering (shell), and a Pipeline Group. WebCT (on its last semester) and D2L (our new system) are fully featured course management systems; Pipeline Groups have limited features and file capabilities. The Pipeline Group course homepage will be accessible by clicking on the course name on the My Courses page in Pipeline. Links to WebCT and D2L will appear below the course list. The red edit button (seen in the faculty view) will not exist, as it has in previous semesters, to allow faculty to direct students to either Pipeline or WebCT, instead, faculty will need to tell their students which system they are using with their course(s) and indicate where the link to that system is located.

Faculty need to be aware that the WebCT server will be turned off at the end of the Fall 2007 semester. All faculty members will need to have converted WebCT courses taught in ANY previous semester to D2L before the server is turned off. Archived WebCT course backups will not directly convert to D2L. Instead, WebCT course backups need to be uploaded into a WebCT shell and then exported (converted) to a format that can be imported into D2L. Any course not converted by December 15 th will need to be RECREATED directly in D2L. (See the D2L support website for more information)

To assist faculty in making the D2L conversion, the ITD Faculty Instructional Technology Center staff has developed four D2L workshops. The first workshop, Introduction to D2L, provides faculty with an overview of the most used tools in D2L. Most of the workshop time is spent learning tools needed to develop course content; uploading, and creating files, and working in the content area. The second workshop, Converting your Course from WebCT to D2L is for faculty who have previously taught courses using WebCT and who want to export that content for use in D2L. The third and fourth D2L workshops provide MTSU faculty with more in-depth instruction in using Communication Tools (discussion board, email, drop box, user homepages, classlist tool, articles tool, chat, etc.) and Online Testing (grade book and quizzes). Additional workshops and D2L tools will be introduced in the spring 2008 semester. For more information about D2L or questions on converting course materials, contact the ITD Faculty Instructional Technology Center (FITC) at 904-8189.

Profile - Dr. Richard Moffett

The impetus behind the Cingular Wireless Advanced Classroom Technology (ACT) Laboratory was to design a classroom where faculty and students could experiment with new instructional technologies and methodologies before introducing them to the rest of the campus community.

Dr. Richard G. Moffett III, associate professor of industrial and organizational (I/O) psychology and director for the Center for Organizational and Human Resource Effectiveness, thought his experientially based class Organizational Skills would be a perfect fit in this classroom. He turned out to be right.

Although Moffett noted this graduate-level class is not a traditional high-tech class, the technology provides the students with many benefits.

"Because our graduate students are going to be going out into corporate America, we thought it would be very useful to have them use certain kinds of electronic communication technology,"; Moffett said.

Moffett wanted to develop exercises for the students that would emulate real-world situations. One such activity is impromptu PowerPoint presentations.

Most classrooms wouldn't allow such a drill, but Moffett decided to let the wonders of the ACT Lab work to his advantage.

Moffett breaks his students up into two groups, giving each group a problem to solve. Each group will have to solve the problem on the fly and create a presentation in order to, as he says, "stretch the students.";

"We give (the students) a 10-minute analysis time and they have to take another 10 minutes to develop their PowerPoint presentation,"; Moffett said. An accompanying role play further enhances the students' experience.

Moffett also utilizes the Thunder system, which behaves much like an electronic flip chart. His class uses it for brainstorming sessions.

Of course, the capabilities of this classroom are still coming into focus. There are two ideas that Moffett is excited about.

One is the ability to digitally record formal presentations by one group of students. The other group would then critique the DVD and make presentations on their findings with select video clips.

The other is the possibility of creating virtual teams. Moffett would like to link up the ACT Lab to another lab on campus, at another university, or even to a corporate office to create a virtual learning experience.

With the ideas he's already explored and those still remaining, Moffett believes the ACT Lab is a vital tool for the future of learning. As the globalization of technology continues, he feels it is essential graduates are effective in using such tools. As an educator, he, of course, plays a key role in that development.

"As an educator, what I would like to do is to learn the best techniques of being able to incorporate technology for learning, but then also the technology for application as well, too. I think that's kind of exciting for me as an educator for our graduate students that are going to be going out in corporate America,"; he said.

ITD Staff News

Joe Martin has joined ITD as an assistant director for classroom technology. In this position, he will supervise the ITD Classroom Technology Group, manage technical support for audiovisual equipment and microcomputers in university classrooms and labs, design, plan, and implement projects involving master classrooms, train faculty and staff on the use of classroom equipment and technology, and provide recommendations concerning acquisition of audiovisual equipment, computers, and related technology equipment in classrooms.

Joe comes to MTSU from Trevecca Nazarine University in Nashville where he served as the instructional technology administrator. He received his M.A. in Educational/Instructional Technology from Austin Peay State University in 2006. He lives in Mt. Juliet with his wife Jennifer.

In addition to continuing to create more master classrooms, Joe will be researching new technology ideas for classrooms and ways to implement them into new and existing rooms.

Mark Powers has joined ITD as a systems analyst. In this position, his responsibilities include writing reports in Microsoft Access, teaching Access classes, and supporting programs for CUSTOMS.

Mark's last IT position was with British Petroleum where he served as a programmer/analyst. His responsibilities there included writing applications using PowerBuilder, which is similar to Visual Basic, and being the local contact for various corporate applications. He was also the local team leader, and managed small IT projects.

Mark received a B.S. in chemical engineering and a M.A. in computer science from Mississippi State University. He lives in Murfreesboro with his wife and daughter, who is a junior at MTSU.

As a systems analyst, Mark will write programs to help the university work more efficiently.

Duane Selmer is the new classroom technical support manager for ITD. He will provide support and maintenance of Master Classroom Equipment. This includes trouble-shooting and repair and working with vendors contracted to install new equipment. He is also responsible for training and consultation with instructors and users of the Master Classrooms.

Duane comes to MTSU from Berea College where he served as the director of media services, instructional systems and services. He received his M.A. from the University of Northern Iowa and has been in the media services and educational technology field for 30 years.

Duane and his family are in the process of relocating to Murfreesboro from Berea. His son is beginning classes at MTSU this semester.

Duane's goal is to be proactive in the support and maintenance of all Master Classrooms on campus and to offer excellent support and training to faculty, staff and students using the technology in these rooms.

Greg Schaffer, director of Network Services, attended the Interop 2007 Conference in Las Vegas. He also attended and presented at the 2007 THEITS Conference.

Senior system analyst Eve Jones attended the first annual Appworx: Integrate Users' Conference in Bellevue, Washington last May.

Director of Academic and Instructional Technology Services Barbara Draude attended the Campus Technology Conference in Washington, D.C. Draude, along with Dr. Tom Brinthaupt, Psychology, and Dr. Maria Clayton, English, presented "Overcoming Faculty Barriers to IT Integration in the Higher Education Curriculum."; Lucinda Lea, vice president for Information Technology and CIO, served as a member of the conference planning committee and also serves on the Campus Technology Editorial Board.

ITD Staff - Ronda Vaughter

As a runner, golfer, and overall fan of most any outdoor activity, you could say Ronda Vaughter is a jack of all trades, which makes her a perfect fit for her position at Middle Tennessee State University.

As the assistant director of Telecommunication Services in Accounting Services, Vaughter manages a database with every campus extension, the equipment in use including cell phones and pagers, the costs of the equipment, and more.

The purpose of the database is to maintain a record of where every telecommunication device is on campus, when it was installed, and who is paying for its use. Vaughter keeps track of the equipment in order to send out a monthly bill to each department with a list of all of its telecommunication charges. This database also extends to students as well. If a student on campus has requested voice mail or long distance, Vaughter records it.

Work orders, trouble tickets, and call volume reports are also run through the database. And that's not all.

"Also from that system, we create the E911 file that tells the police where all of our phones are located and who they belong to,"; Vaughter said. She said she also tracks every call coming in and out from the campus in order to locate harassment calls, information which she has had to pass along to the authorities in the past.

Outside of that massive database, Vaughter maintains the operator's directory, pays the bills for Telecommunications, and processes the purchase orders and acquisitions.

She believes with the eventual merger of Network and Telecommunication Services, both departments will continue to grow here on campus. She mentioned the new Voice Over IP system as a product of their development.

"It will be a data and voice merge. [Telecommunications] will grow. You have to have phones. And you have to have dependable phones, which land lines are the dependable phones,"; she said.

Vaughter started in Telecommunication Services in 1993 as an account clerk. She received both her bachelor's and master's degrees in accounting from MTSU. She lives in Rockville among a large family, many of whom graduated from MTSU.

She has competed in a few triathlons (running, biking, and swimming), and spends much of her free time doing one of those three activities.

ITD 06-07 Accomplishments

Academic and Instruction Technology Services

Accomplishments included continued implementation of the web redesign project from within the Luminus Content Management system. A newly designed home page and accompanying root pages served from the LMCS were launched in August. News & Media Relations, Marketing Communication and Student Affairs staff were trained in maintaining homepage components to provide for current information on the opening homepage. Rotating current events images were placed on the homepage. Numerous sites are in various stages of conversion into the system. Following recommendations from the Stamats Marketing Communications audit, plans are underway for redesigning the opening homepage to provide a more specific focus for potential students.

Programming support was given on academic programming needs including: developing a method for supporting work being done on a potential new faculty evaluation form; scanning and statistical analysis; administering and analyzing data collection surveys and reports; and developing database applications and web-based interfaces for the data warehouse and ERP.

Providing and supporting learning technologies that enhance curricula and course development, delivery and management remains a priority. A transition plan for converting from the WebCT course management system to the Desire2Learn system has been developed and is being implemented. The Advanced Classroom Technology Laboratory opened and faculty was given demonstrations, workshops and classroom support in its use. Workshops, individual consultations, and enhanced web-based resources have been provided to the university community. Research into new instructional technology and teaching/learning strategies including new software, hardware and teaching pedagogies to support e-learning is continuous so as to provide the most up-to-date support. Faculty grants, fellowships, and internships were provided to encourage and support technology integration into teaching and learning. The Learning, Teaching and Innovative Technologies Center (LT&ITC) provided mentoring, resources and professional development opportunities to faculty in pedagogy and instructional technology.

Additional accomplishments included assisting with SAC's audit criteria and institutional effectiveness matrix, creating an ITD Code of Ethics, presenting at new employee and new faculty orientations, and participating in various university committees.

Administrative Information Systems Services

Banner Advancement went live July 2006. Banner Student General Person and Admissions went live September 2006. Banner Financial Aid went live January 2007. Banner Student continues with conversion of remaining data such as academic history and with implementation in preparation for going live in April with fall student course registration. Parking Services went live with Resource25 in December 2006.

Communication Support Services

Many areas of the Help Desk have been improved upon with regard to communication between internal areas of ITD and the user community. Yahoo Messenger and Remote Desktop are now being utilized with ITD departments in order to escalate classroom emergencies, email and network issues, and provide general contact of needed personnel. This eliminates phone tag and creates faster responses and better customer service. An escalation process was put into place for students having system problems with the course management system. The implementation of a new work order system has proven to be beneficial in the tracking of calls and timely resolution of problem areas. Help Desk training was a major area of focus with many additions to the internal Help Desk manual plus two face-to-face formal training sessions that included every area of ITD for student workers and staff.

Much research was done in the biometric field for the Campus Recreation Center to use with the ID System, and a solution has been found. Vending problems have decreased drastically with Coca Cola being exceptionally responsive to issues as they arise. A proposal for a Web interface with the ID system to include online depositing, lost card account deactivation, and online statements has been made. A proposal to brand the ID Office/ID Card as BlueID Office/BlueID Card has been made. It is hopeful that this renaming will take place as we begin putting the Banner ID number on cards and begin the recarding process.

Database Administration Services

2006-2007 has confirmed the promise of Relational Database Technology at MTSU. Our continued success with Oracle technology has been demonstrated through dramatic growth in Banner ERP, Resource25 and Content Management systems. SQL Server technology continues to provide an excellent foundation for Pipeline, CORE cashiering and BlueInfo Data Warehouse systems. New uses for SQL Server were implemented with our new Footprints Help Desk system and the continued growth in Banner@BlueInfo in support of our Reporting Strategy, which parallels the growth in Banner ERP systems. Our Reporting Strategy remains a major distinguishing success for MTSU. All FOCUS report writers have had opportunity to be trained as Access report writers through the Access Wednesdays sessions during Summer 2006 and during monthly Intro and Advanced sessions, which continue. Microsoft's SQL Server and Access technologies are providing for a robust and secure environment for our new Reporting Strategy and a relatively smooth transition from FOCUS. In addition to the growth of Banner data in Banner@BlueInfo, the number of Access switchboards and Access reports has experienced dramatic growth. Relational database technology has helped MTSU with its successes in the past year and continues as integral to our daily operations. To that end, significant improvements have been implemented to both the capacity and redundancy of our relational database platforms.

Network Services

Network access continued to expand with network equipment installation for new spaces. Security of network attached resources and detection of security vulnerabilities has increased as more detection and monitoring devices are deployed. NAC for RESnet, Greek Row, and Wireless networks have continued to reduce the threat of malicious worms and viruses from entering the campus backbone at these points. The migration to the next generation of wireless deployment continues to simplify the process of wireless coverage expansion, increased services, and better management and rogue detection while reducing overall costs.

Server, Classroom and Desktop Services

During the 2006-2007 year, Server, Classroom and Desktop Services (SCD) replaced the university email system with an appliance based solution from Mirapoint providing email services as well as enhanced SPAM protection. The new system houses almost 50,000 student, faculty, and staff accounts and provides a secure web interface for accessing email remotely. SCD also continued support for the four-year replacement and renewal cycle for both student-accessible and faculty/staff computers. We continued the process of evaluating our directory services (PipelineMT LDAP, Active Directory, etc.) and are planning for a process to synchronize changes between the various directory-based systems. As part of the process, most new systems were implemented in such a way that that users authenticate via PipelineMT LDAP, allowing for migration to a single account for the end user. To facilitate this change, additional LDAP services were implemented to provide redundancy and enhance performance. We completed folding our separate Microsoft Windows domains under one unified Active Directory structure (FSA), which reduced our management overhead. Current initiatives will replace the account creation process by streamlining and automating many disparate manual processes. Desktop Services began using Remote Installation Services (RIS), which allows for us to push a compete, preconfigured image of the computer operating system and applications down to a hard drive, reducing our installation time for new hardware. RIS has been successfully used to deploy several computer lab systems. Desktop Services also worked with the Help Desk to implement a new work order tracking system from Footprints. The new system allows for better tracking of requests as well as automatic escalation routines. SCD resolved over 6000 work requests in 2006-2007. In support of the Banner implementation, SCD has worked with Database Services and Network Services to field a load balanced architecture to improve overall systems performance and maintenance. This methodology will be used to support additional application platforms in the future providing a more robust self-healing environment for the user community.

Technology Projects

ITD created a new position to coordinate IT projects on campus. These include design and construction projects and new technology initiatives.

Telecommunication Services

In October 2006 a new latest version power over ethernet (POE) switch from Enterasys was installed in the Telecommunications Building. This new switch has allowed us to install voice over IP (VoIP) telephones in TCM that are powered by the connection to the switch instead of from a separate power supply. This design is the new standard for installing telephone service on campus when a converged voice and data communication solution is desired.

Studies of text messaging services reveal that many students rely heavily on text messaging for communicating with their friends and family. Recognizing that there are opportunities for MTSU to use text messaging to improve the student experience, an RFP was written for text messaging services.

VoIP telephones were installed in March 2007 at the Bank of America to serve the Child Welfare Offices there. This is a fully converged (voice and data) communication solution using a MetroEthernet link with the data network. VoIP was also installed at the Middle Tennessee Building in May 2007. These new projects further document our move to the latest IP converged communication technologies.

ITD 07-08 Goals

Academic and Instruction Technology Services

Continue implementation and training for the Luminus Content Management system (LCMS), consulting with MTSU departments / units to conduct user interviews, redevelop web content and develop pages within the LCMS. (1, 2, 3)

Continue work with the Web Advisory Committee to refine web posting guidelines and disseminate information to departments / units. (1, 2, 3)

Collaborate with Marketing and Publications/Graphics through the Web Content Partner to obtain, develop and publish appropriate images and stories on the MTSU and departmental homepages. (1, 2, 3)

Collaborate with News & Media Relations, Department of Marketing Communications and the Student Affairs Division to maintain currency of information provided on MTSU root pages. (1, 2, 3)

Research new web technologies for informational and instructional activities. (1, 2, 3)

Provide and support learning technologies that enhance curricula and course development, delivery and management through workshops and individual consultations. (1, 2)

Continue to implement the Desire2Learn transition plan for conversion of current course materials and to investigate new opportunities that D2L can provide for collaboration, research and integration of additional tools. (1, 2)

Enhance the web-based resources in providing academic support for integrating technology into the teaching / learning process. (1, 2)

Collaborate with Continuing Studies in the development, delivery and evaluation of online and blended courses. (1, 2, 3)

Research new instructional technology and teaching/learning strategies including new software, hardware and teaching pedagogies to support e-learning. (1, 2)

Research new instructional technology and teaching/learning needs in upcoming construction projects, i.e. Science building, College of Education construction and new Student Union. (1, 2)

Promote and provide faculty IT grants, fellowships, and internships. (1, 2)

Co-Direct the Learning, Teaching and Innovative Technologies Center (LT&ITC), overseeing its services of mentoring faculty, coordinating faculty development opportunities, designing initiatives and incentives for faculty development, and conducting assessments. (1, 2, 3)

Consult and collaborate with faculty/staff on academic programming, scanning and statistical analysis projects. (1, 2)

Develop a plan for conversion of the current faculty evaluation process to allow for new data gathering and reporting methods. (1, 2)

Assist university departments/ offices to efficiently administer and analyze data collection surveys and reports. (1, 2)

Develop database applications and web-based interfaces to support ITD's ability to provide services, assist in Data Warehouse and ERP interface development. (1, 2)

Assist the division in the evaluation of ITD's services and activities via the SAC's audit criteria, institutional effectiveness matrix, and analysis of student, faculty and staff surveys. (2, 3)

Administrative Information Systems Services

Support Banner ERP system -- Finance, Human Resources, Advancement, Student, Financial Aid, and other components (1, 2, 3)

Continue implementing Banner Student (1, 2, 3)

Continue implementing Banner Student Accounts Receivable (1, 2, 3)

Continue implementing Banner Financial Aid (123)

Implement Workflow (1, 3)

Implement Campus Loan Manager (1, 2, 3)

Implement CAPP degree audit (1, 2, 3)

Transition Luminis Data Integration from legacy Plus system to Banner system (1, 3)

Implement Luminis channels for Internet Native Banner (1, 3)

Implement Luminis channels for e~Print (1, 3)

Create or carry out transition plans for remaining locally developed legacy systems (1, 3)

Conduct Microsoft Access workshops for Banner@BlueInfo throughout the year (1, 2, 3)

Conduct PipelineMT workshops to keep campus abreast of capabilities and improvements (1, 2, 3)

Continue to bring more offices online with Resource25 (1, 3)

Continue to assist Database Administration Services with remaining phases of data warehouse (1)

Communication Support Services

Expand capabilities of Help Desk through the work order system to include software requests and orders, incorporating emails into the system, and continuing phase planning meetings to discuss feasible additions and changes to better serve the MTSU and Columbia State communities. (1, 2, 3)

Establish levels of service for the Help Desk (1, 2, 3)

Create secure Web site for MTSU and Columbia State's Help Desk manuals in order to update and give immediate access to employees. (1, 2)

Fully implement new Help Desk Knowledge Base to include process to make immediate, necessary updates and changes. (1, 2, 3)

Closely monitor statistics of Columbia State Help Desk (1, 2, 3)

Implement more face-to-face mandatory training for Help Desk employees (1, 2, 3)

Re-organize and re-work Student Technology Assistant program to include Vista, and Office 2007 (1, 2)

Research feasibility of changing software tracking & billing database from FileMaker Pro to Access (1)

Incorporate Banner ID and additional information into the ID system and begin the re-carding process through attrition (1, 2)

Implement "branding"; of the ID Office (1, 2, 3)

Create policy and methods of destroying used ID printer materials (1, 2)

Work with ARA vendor and marketing to evaluate the use of Service Kiosks and Web Portal meal plan purchasing and support (1, 2, 3)

Implement Web portal for ID system balance inquiries and transaction statements (2, 3)

Implement lost card deactivation interface (2, 3)

Upgrade ID system to CSGold 5.0 if beta testing proves beneficial (1, 2, 3)

Database Administration Services

Monitor Oracle and Monitor SQL technology during the first full semester processing under the new Banner Student and Financial Aid ERP system and CORE cashiering Banner version. (1).

Monitor Oracle technology during the expansion of the new SciQuest system project (1).

Complete testing, performance tuning, and production implementation of the new databases for the new Loan Management ERP system (1).

Participate in implementation of Banner - Luminis channels (1, 2).

Participate in implementation of Banner Workflow (1) and Banner Xtender (1).

Grow new Reporting Environment with new technology (SQL Server 2005, Access 2007, etc.) and new data and new reports (1).

Provide database administration services for the growth in Content Management (1, 2).

Continue Resource25 expansion to streamline campus event planning and

coordination (1, 2, 3).

Complete implementation of BlueInfo Student Information Data Warehouse. Finalize Banner Student to BlueInfo feeds for Student Information Data Warehouse as Banner Student becomes fully operational. Expand analytical capabilities of BlueInfo Student Information Data Warehouse through new web pages and reports (1, 2).

Participate in determining feasibility of the new Faculty Evaluation results being in a repository in BlueInfo (1, 2).

Migrate Banner to Version 7.4 (1).

Establish Oracle 10g Enterprise Manager repository monitoring and management environment (1).

Complete move from SungardHE project support to an MTSU / TBR collaboration for system and project support (1).

Upgrade SQL Server to SQL Server 2005 (1).

Participate in improvements to disaster recovery methods and processes (1).

Network Services

Investigate IPv6 to decide implementation plan. (1, 2)

Upgrade wireless transmitters to new technology. (1, 2)

Connect the new baseball stadium, Art Barn Annex, Campus Recreation addition, and other new and renovated buildings to the campus network. (1, 2)

Expand number of network probes, monitors, and performance measurement nodes. (1)

Replace half VH4802 workgroup switches with updated switches. (1, 2)

Continue to investigate and possibly deploy further NAC solutions. (1, 2)

Conduct security reviews and workshops. (1, 2)

Provide wireless coverage for some of the administrative conference rooms. (1)

Renew SupportNet maintenance for required network components. (1)

Complete disaster recovery documentation for all NS critical network transport equipment. (1)

Expand VPN offerings and functionality. (1, 2)

Continue to enhance firewall, traffic manager, policy manager, router, and authorization system policies to enhance network security and performance. (1, 2)

Server, Classroom and Desktop Services

Update Disaster Recovery Plan and Standards and Procedures Manual to provide current information for normal operating procedures and emergency situations (1)

Provide 24x7 access to online data. (1, 2, 3)

Upgrade all systems software packages as appropriate. (1, 2, 3)

Continue support for the four-year replacement and renewal cycle for student-accessible computers. ITD manages the inventory, determines the requirements, procures and installs the computers and printers. (1, 2)

Continue support for the four-year replacement and renewal cycle for faculty\staff computers. ITD manages the inventory, determines the requirements, procures and installs the computers and printers. (1, 2)

Continue reorganization of Microcomputer Support and Classroom Support to provide better services. (1, 2, 3)

Continue implementation of directory and authentication strategies. (2)

Technology Projects

Develop and Implement an ITD Business Process Review. Facilitate assessment of and, if necessary, revise planning, communication and business-workflow related processes between ITD Units as well as between ITD Units and other university divisions/units. The initial processes to be reviewed: User authorization and authentication process(es), work order process(es) and ITD/Campus Planning construction coordination/communication processes. (1, 2, 3)

Coordinate ITD participation in university construction projects. Facilitate communication and cooperation between ITD Units as well as between ITD Units and other university divisions/units. Initial areas of focus: Student Health, Wellness and Recreation Facility Addition, Science Building. (1, 2, 3)

Facilitate the development and implementation of an Identity Management Strategy to support the university's participation in both internal and external federations. Achievement of this goal will involve broad participation from all ITD units and the university community. (1, 2, 3)

Telecommunication Services

Upgrade the Avaya S8710 to Communication Manager Software release 4.0 (1)

Assist in implementing wireless telephone text messaging and other technologies from the text messaging RFP to enhance services to students and employees (1, 2)

Add an online directory option for printing a list of employees (1, 2)

Update the disaster recovery plan and add documentation of changes to the voice network (1, 2)

Install or plan for voice over Internet protocol (VoIP) to serve new major projects (1, 2)

Improve services to campus customers with new online trouble ticket and work order features, and better documentation of service offerings (1, 2)

Replace the E911 system server and software to improve the Campus Police E911 service (1, 2)

Academic Master Plan Legend:

1 Academic Quality

2 Student-Centered Learning

3 Establish Strategic Partnerships

ERP Update

Banner Student

  • Student Team has reviewed test tape load and student matching processes to reduce Banner ID duplicates and efficiently process thousands of students without having to manually review large numbers.
  • A course schedule snapshot of priority registration was taken for storage and use in BlueInfo Data Warehouse.
  • Object access views, which will simplify report creation, are being reviewed and prioritized.
  • Student Accounts Receivable statewide mod testing hosted by MTSU occurred for the fee confirmation and purge process. Student accounts receivable data was converted from SIS Plus to Banner in July 2007.
  • The first student fee calculations done via Banner occurred in July.
  • Spring 2007 grades were converted from SIS Plus to Banner and GPAs recalculated. Summer 2007 grades will have to be processed the same way..
  • Holds were placed in Banner to prevent registration for students on the Summer 2007 expected graduation list unless they were readmitted.

Banner Financial Aid

  • Final Banner Financial Aid Project Plans were submitted to TBR this summer.
  • Over 12,000 FAFSA applications loaded.
  • Financial Aid Process Team received access to BlueInfo for restricted student tables.
  • Prior year third party awards were converted from SIS Plus to Banner.
  • Estimated aid was applied via Banner in July 2007.
  • The first financial aid disbursements via Banner occurred in August.
  • The Banner statewide loan modification was completed and implemented.

Loans Management

  • LMS Plus (Loans Management System) is being converted to the Campus Loan Manager (CLM) system that is integrated with Banner. CLM training conducted by the vendor is scheduled for September/October 2007.


  • Workflow hardware and software was installed over the summer. Vendor training is slated for September/October 2007.

Network Services Update

  • With the completion of facilities at the Sam Ingram Building, the Lytle House property has been connected as a fully converged network and the Alumni House and Alumni Center data and voice networks have been migrated to the new converged service.

  • Connected the Art Barn Annex to the data network.

  • Expanded the wireless network to provide coverage for parts of the Project Help building, the Sam Ingram Building, and Track and Soccer stadium pressbox.

  • Installed high speed network equipment and fiber optic cabling to provide enhanced network connectivity for the Department of Criminal Justice and Sociology and Anthropology Annex.

  • Upgraded network electronics in the Cogen facility and the Monohan complex.

  • A new firewall was installed for Library Systems

  • Information Technology Security Videos were placed online as part of a continuing effort to educate the MTSU community on information security issues (see "

  • Note on Anti-Virus:

Viruses many times claim to be from the support departments of various institutions when they are not. It can therefore be difficult for a user to determine when an alert is really from the Information Technology Division. Clients who use the Trend Micro product will see the following message if a virus is detected:

"OfficeScan has detected one or more viruses. Check under Result for scan action information.

Click the virus name to view manual cleaning instructions (if necessary) and detailed information about the virus.

If you have any questions or problems, please contact the MTSU Help Desk at 898-5345.";

The message will pop up in a new box titled "OfficeScan Notification Message"; and will have a red banner which says "TREND MICRO™ OfficeScan™";. This window is part of the antivirus software and is not a fake warning message.

Conferences Attended:

• Attended Interop 2007 conference, Las Vegas (G. Schaffer)

• Attended and presented at the 2007 THEITS conference (G. Schaffer)

Targeted Announcement Contacts

Academic Affairs Pat Thomas
Academic Support Services Pat Grimes
Admissions Linda Puckett
Blue Raider Athletics Brad Smith
Business Office Becky Bussell
Campus Recreation Center Jenny Crouch
College of Basic/Applied Science Marlene Lawson
College of Business Dwight Bullard
College of Education Sandie Norton
College of Graduate Studies Lisa Mitchell
College of Liberal Arts Judy Albakry
College of Mass Comm Matthew O'Brien
Continuing Studies Greyson Billingham
Facilities Services Joyce Reed
Financial Aid Suzanne Beller
Housing Laurie Witherow
Human Resources Debbie Givens
Institutional Effectiveness Cornelia Wills
International Programs/Services Sandra F. Brandon
Library Julie Hight
News & Public Affairs Gina E. Fann
Parking Service Special Events Byron Barnes
Parking Services Bethany Arnold
Procurement Services Nina Lee
University Police Ben Coman
Records Teresa Thomas
Secretary/Clerical Kathy Kano
Student Life Kathy Kano
Student Affairs Kathy Kano

Office 2007 Changes

Microsoft recently unleashed Office 2007, and it is now making its way to campus computers here at Middle Tennessee State University. The most recognizable difference between Office 2007 and the currently used Office 2003 is what is being referred to as the "ribbon,"; which is a replacement of the traditional menu system. The ribbon across the top of some of Office's more notable applications is designed to make it easier for users to discover features that are already present in the office suite.

In the some of the most popular Office 2007 programs (Word, Excel, and PowerPoint), a series of tabs appear across the top of each program. These tabs encompass all of the program's functions. For example, Word 2007's tabs are as follows: Home, Insert, Page Layout, References, Mailings, Review, and View. Clicking on each tab will display a new ribbon of utilities across the top of the document. By dragging the mouse across each function displayed on the ribbon, a visually enhanced pop-up window will appear with a detailed description.

While the tabs possess different names than the options listed at the top of Office 2003, the functions in Office 2007 are grouped nearly identical to that of the previous edition.

With this notable exception in PowerPoint, Word, and Excel (the layouts of Access, Publisher, Outlook, et al, remain virtually identical), there really isn't a huge difference between the two systems for the average user: If you just type away, then the difference between the two is negligible. More advanced users will notice some slight tweaks and differences. Here are some highlights:

* Many of the Wizard formats (Envelope, Fax, Resume, etc.) have been moved to templates that are available on Microsoft Office online.
* Mergeable address lists have been removed, but are still available from Word 2003 at Microsoft Office Online.
* WordPerfect navigation has been removed.
* Word saves with a new file extension (.docx). This file extension cannot be opened on computer without Office 2007. You can still save Word 2007 documents in the old format (.doc) by selecting "Word 97-03 Document"; under "Save as Type.";

* The removal of the Broadcast feature is the lone operating difference between the two systems.

* There are changes in the function results for the Analysis ToolPak. To find these, go to
* The Paste Special dialog box no longer performs its former special behavior for charts. There are now direct commands for this option. Instead of the Formats option in the dialog box, use the Format Painter features. Instead of the Formulas option in this dialog box, use the Formulas choice on the Paste drop-down menu.
* Another innovation is the introduction of a default XML format. This change improves data interoperability, document assembly interrogation, accessing data in documents, robustness, file size, transparency, and security features. Old Excel documents can still be opened, and the program will ask if an upgrade to XML is desired.
* Excel has new templates for users to choose from. Users can still download old templates from Office Online.
* Pivot Table Styles have been updated so users can create their own styles. The Pivot Table Styles are consistent with the Table Styles feature in Word and PowerPoint.

* Attachments can now be previewed before they are sent.
* Security settings from the Tools and Options menu have been moved into the Trust Center.
* When a message is sent to a full inbox, both the sender and the recipient receive a non- delivery receipt.

* Access can no longer design or open Data Access Pages. Only Internet Explorer can open DAPs.
* The snapshot viewer is no longer included.
* Anonymous users can no longer view the site in Live Mode.

* Entry points to NetMeeting and File Search have been replaced by LiveMeeting and Office Search.
* Several menu changes have been made including the removal of the View sub-menu from shape RMA and the Shape sub-menu from page RMA, and the Customs Properties Set from the Tools menu.

The following are some of the changes that affect all the programs in the Office 2007 suite:
* File search has been removed. The native operating search system functionality in Office 2007 and the MSN Desktop Search provide quicker functionality.
* The Detect and Repair option of the Help menu has been replaced by a more robust Repair option.
* The OWC11 and DataFinder functionality in OWC11 has been removed. If users have documents or solutions from previous editions that depend on OWC, these solutions will not function properly without following these steps: 1) Install the correct version of OWC from the Microsoft Download Center; 2) Migrate OWC-based documents to a comparable technology, such as Excel Services; 3) Lastly, discontinue the use of OWC documents or solutions that are no longer needed.

For more information on the changes in Office 2007, please visit