Scheduled IT Maintenance and Upgrades

Banner upgrades will be installed in the PROD environment on Friday, December 20, 2024, from 6:00 AM to 8:00 AM.  Banner and related systems will be unavailable during the upgrades.  

Banner upgrades will be installed in the PROD environment on Saturday, November 23, 2024, from 7:00 AM to 1:00 PM.  Banner and related systems will be unavailable during the upgrades.  

Installation of both the tbr_2024R2_20240829 and tbr_gn_st_bundle_20240912 upgrades.

Degree Works will be offline on Monday, October 14, 2024, from 6:00 AM - 5:00 PM to upgrade to the latest release.  

MT$ource will be unavailable during this time.

Banner PROD will be offline on Thursday, September 5, 2024, from 5 AM - 8 AM to install the latest updates.  

Banner and Self-Service Banner issues reported. ITD is working to resolve the issue.

Banner PROD will be unavailable on Saturday, August 3rd, from 7 AM - 12 PM to install tbr_2024R1_20240524.

Banner TEST will be unavailable on Friday, July 5th, from 8 AM - 1 PM to install tbr_2024R1_20240524.

Banner TEST Oracle and OS Upgrades - patches and upgrades will be installed in the TEST environment on Friday, May 24, 2024.  

Banner upgrades will be installed into MTSU's PROD environment on Saturday, March 9th, starting at 7:00 AM.  The outage is estimated to conclude by 11:00 AM.
(tbr_2023YC_20240131, pcr-0003403_fin8180001)

Maintenance will be performed to Production Degree Works on Wednesday, March 6, from 7:00 - 8:00 AM.

ITD is upgrading Dynamic Forms Exchange (DFE), the software used to automatically download submitted Dynamic Forms and place them in departmental folders and/or upload them to BDM. This upgrade is only Dynamic Forms Exchange -- not Dynamic Forms itself.

BDM will be offline during this time

Banner Oracle and OS Quarterly Patching in the TEST environment.

Release of tbr_2023YC_20240131.zip (Upgrades for AR, Adv, HR, FI, GEN, ST)

Banner clone to TEST

Banner upgrades will be installed into MTSU's PROD environment on Saturday, December 2nd, starting at 7:00 AM.  The outage is estimated to conclude by 6:30 PM (UPDATED).
(tbr_2023R2_20230915.zip - Upgrades for AR, Adv, ComMgmt, ESS, FacSS, FI, FI SS, BAM, Admin Com, App Nav, BAPI, DB Upgrd, Ethos, Evnt Pub, Ext, GenSS, GN, FA, HR, PC, ST, eTran, StuSS, Web Gen... )

tbr_gn_hr_bundle_20231031.zip (WO#333928) and tbr_hr_20231114.tar (WO#334084) will be installed to TEST on Tuesday, November 21, 2023, from 8-11 AM.  

Banner Production Oracle and OS Quarterly Patching

To satisfy security and audit requirements and to comply with Standards and Procedures, ITD will perform service account changes on the morning of Saturday, September 30, 2023.

Banner Services and connections into Banner will experience downtime during this process.

Oracle and OS Patching for Banner PROD environments

Banner clone to TEST

ITD will be performing routine maintenance on the firewalls separating MTSU from the Internet. These updates will cause several momentary service outages during the maintenance window which will disrupt communications to the Internet from both campus and housing.  

Banner upgrades will be installed into MTSU's PROD environment on Saturday, September 16th, starting at 7:00 AM.  The outage is estimated to conclude by 1:00 PM.
(tbr_ad_gn_hr_st_wt_bundle_20230515 and tbr_fa_bundle_20230707)

Banner 2023 R1 will be installed into MTSU's PROD environment on Saturday, August 5th, starting at 7:00 AM.  The outage is estimated to conclude by 11:00 AM.

Banner will be unavailable during this time period due to Fiscal Year End processing.

MTSU's eprocurement system MT$ource will be unavailable during this time period due to Fiscal Year End processing.

COMPUTER PATCH WEEK  Computer patching is scheduled for Thursday, June 15th, from 1 AM to 4 AM. At the end of business on Wednesday, June 14, please save your work and log off or reboot your computer.  If you have any questions, please contact the ITD Help Desk at help@mtsu.edu or (615) 898-5345.    

Oracle and OS Patching for Banner PROD environments.  

2023 R1 is scheduled to be released by TBR on 4/27 and will be installed into MTSU's Banner TEST environment on Thursday May 4th starting at 7:00am.  The outage is estimated to be done by 11:00am, but may require more time, depending on the contents of the release.

Oracle and OS patching for Banner TEST systems.

Release of tbr_2022R3_20221205.zip (Upgrades for Adv, BP APIs, ComMgt, DB Upgrade, ESS, Ethos API DB Upgrade, eTranscript, Event Mgt, Ext, FI, GN, Int API, MDUU, Run, ST SSB, ST API, WT).

CVE affected SSB and Admin Modules -CVE for grails vulnerability.

Note ending time - these releases will require extra downtime to install.

Release of tbr_2022R3_20221205.zip (Upgrades for Adv, BP APIs, ComMgt, DB Upgrade, ESS, Ethos API DB Upgrade, eTranscript, Event Mgt, Ext, FI, GN, Int API, MDUU, Run, ST SSB, ST API, WT).

CVE affected SSB and Admin Modules -CVE for grails vulnerability.

The year end regulatory tax bundles for HR/FI/AR have dependencies on Banner installations that need to go into PROD as soon as possible.

Firewall failovers for electrical work

Banner nonPROD environments will be down during this time.

ITD will be upgrading the API for D2L November 1^st from 8am-3pm. Although we anticipate no disruption in services, if you experience any problems during this time, please contact the ITD Help Desk at (615) 898-5345 or at help@mtsu.edu. 

In compliance with Standards and Procedures to satisfy security and audit requirements, we will be changing passwords for Banner Service Accounts.  During this time.

Banner Services and connections into Banner will experience downtime during this process.

DegreeWorks will be upgraded to version 5.0.6.  

BDM will be taken down Wednesday evening at 7pm to apply a patch.  This patch is required to address a problem in Production with Scanning.

Banner non-PROD will be taken down to migrate disks to a new cluster.  TEST, CENSUS, and YEND will be unavailable during this time.

Servers will be migrated to a different cluster.

Installing Argos and MAPS updates 6.7, 6.8, and 6.8.1--evmaps will be unavailable during this time.

Banner TEST and most of Pipeline TEST will be unavailble for OS and Oracle patching

Update to the campus directory found on the Contact Us page

Campus Network Maintenance

Maintenance for UPS

(updated time period)

Banner TEST Clone from PROD and 2022 Release 1 Installation

ePrint SSO TEST and PROD is down due to SSO - ETHOS upgrade to 19c

Banner PROD and most of Pipeline will be unavailble for OS and Oracle patching

Why: As part of an ongoing Microsoft Teams voice pilot, we need to test the viability of Microsoft Teams desk phones on campus. This change is needed to allow these devices to connect to the Microsoft environment.

How it might affect you, & what to do if it does: While no downtime is expected, if you were to lose the ability to make or receive calls, to and from campus, please use your mobile device. An extensive test plan will be executed, and we will immediately revert the change if an issue arises. If you or your department have concerns and would like to discuss backup call routing during this time, please contact telecom@mtsu.edu.

Emergency repair to critical power equipment.

Banner TEST and most of Pipeline TEST will be down to install OS & Oracle patches.

Maintenance on the Banner TEST system will be performed Wednesday, April 20th, between 7:00am and 8:00am for the installation of tbr_fa_gn_bundle_20220401.zip.

DNS, DHCP, and IP Address Management system upgrade (no downtime anticipated)

Security patches and updates will be applied to the Banner PROD OS and Oracle environments.

R4 installation into Banner PROD

Data Center Network Maintenance

evmaptest2 will be unavailable during this time

Banner and Pipeline TEST will be unavailable during this time to install security patches.

R4 Installation into Banner TEST

Banner TEST will be down during this time.  TEST will become a copy of PROD at this time.

ITD will be performing maintenance on our TEST environments Wednesday, 1/26/22 between 1:00pm - 3:00pm.  Connections to Banner TEST and Pipeline TEST may be disrupted during this time.

ITD needs to apply OS and Oracle patches into the Banner PROD environment.  We plan to take the system down Saturday, January 22nd, 7:00am until 10:00am to apply these patches.   

Planned Banner PROD downtime for OS and Oracle patching – Saturday, January 22nd, 7:00am – 10:00am  

Release 3 from Ellucian/TBR will be installed into Banner PROD on January 5th, starting at 5pm.  We expect the downtime to last approximately 6-7 hours.  Connections into Banner from Pipeline will also be unavailable during this time.   

ITD plans to upgrade the TEST EIS authentication process Tuesday November 23rd at 11:00am.   Authentication services for ITD’s Test systems will be temporarily unavailable during this time.  This will affect login attempts and connections to Banner TEST Admin Pages and Pipeline Test during the upgrade and should last no longer than an hour.  

Once the upgrade has been completed, please be prepared to test connectivity.

ITD will install R3 (tbr_2021R3_20210730) into Banner TEST tomorrow, Thursday November 18th beginning at 7:00am.   We expect the outage to last until noon.

The ePrint TEST and PROD server will be taken offlin for upgrade 11/3 at 10:00am.  We expect this upgrade to take 2 hours.

ITD 

Banner Production Maintenance

ITD will be installing OS and Oracle patches into the Banner PROD environment.

ITD will take the Banner TEST system offline tomorrow morning for 3 hours to install required security patches.  This will also affect the CENSUS and YEND instances. 

ePrint upgrade

We will be applying an update to the VPN system in order to address security patches as well as add additional support for MacOS Big Sur releases. We expect there to be an hour of downtime, during which active connections will likely be dropped.

Banner Release 2 install into production and other Banner maintenance

OS and Oracle patches - Banner non-production

Argos 6.6 and 6.6.2 upgrade

This downtime is needed to reclaim unused disk capacity after restructuring drives.

Banner Q1 upgrade

Banner Infrastructure Maintenance - reconfigure storage

Banner TEST/YEND/CENSUS/APXTEST Maintenance - reconfigure storage

Banner Q1 upgrade in TEST

Banner Q4 and OS upgrade

TBR ACT upgrade bundle in PROD

Banner functionality will be limited during this time.

Banner functionality will be limited during this time while Appworx, Jobsub, Pipes (required for registration), and Clean Address are brought back online on the new Operating System. The Banner database, Admin pages, interfaces, and most other services will still be available during this time.

Banner production environment maintenance

PipelineMT and Banner will be offline for a Banner Q3 upgrade.

BDM will be offline during this time

Argos will be down during this time

Maintenance of the Banner system behind PipelineMT is running longer than expected.  Thank you for your patience.

PipelineMT will be offline during this time.

Patching known security vulnerabilities. ITD is scheduling this outage for 3 p.m. July 23 to have vendor support on the line during the installation due to the nature of the patches/upgrades. Downtime is not expected, but there may a short interruption in service to the SSB/RaiderNet functionality within Pipeline. If you do experience connection problems within Pipeline to SSB/RaiderNet, please try again later. We apologize for any inconvenience and for the short notice.

ITD will install OS patches and security updates for Banner PROD servers.

Changing the Oracle client on the Automic and Jobsub server

Access to pages that access Banner through PipelineMT may experience disruptions during the outage window certificate change.

PipelineMT menu options will be offline while a patch is being installed.

PipelineMT menu options will be offline during this upgrade

Add/Drop classes and payment options will be offline during this time.

PipelineMT will be unavailable for fiscal year-end processing. Please check back for future downtime announcements and maintenance activities.

PipelineMT menu options will be unavailable during this time due to a Banner quarterly upgrade.

PipelineMT's Add or Drop Classes, Look Up Classes, and several Billing & Payment menu options will be offline during the above stated time.  Classes will be deleted at 6:00 p.m., 1/9/18, for nonpayment or failure to confirm.

We are currently experiencing intermitent issues within PipelineMT.  We're working on resolving this problem.

PipelineMT menu options will be unavailable during this time due to a Banner quarterly upgrade.

PipelineMT will be down for a major upgrade

PipelineMT's Add/Drop Classes and Student Account options will be offline for special processing. Note: Class schedules will be deleted unless fees are paid or registration confirmed by August 21.

(Argos, FormFusion, IntelleCheck, and MAPS)

(ITDMSSQLDB02\IPDWMT -> DWSERVER\IPDWMT)

(ITDMSSQLDB02\IPDWMT -> DWSERVER\IPDWMT)

The Alumni Memorial Gym network will be offline for work needed to upgrade the data closet and replace the network electronics.

The Boutwell Dramatic Arts network will be offline for work needed to upgrade the data closet and replace the network electronics.

During the normal maintenance window, work will be performed on the campus network and phone system to verify service availability during failover of the campus Internet services. There will be momentary loss of all Internet services during the failover period and some interruption of phone services during this time.

During the normal maintenance window, work will be performed on the campus network and phone system to verify service availability during failover of the campus Internet services. There will be momentary loss of all Internet services during the failover period and some interruption of phone services during this time.

The campus cable television system is undergoing an upgrade, and will be off the air during this time. Once the upgrade is complete, a PSA will be sent out with a reminder for everyone to rescan the channels on all TVs to access the new channel lineup. Changes include the inclusion of high definition for any available channel, plus four premium channels.

During the normal maintenance window this work will be tested by forcing a failover of the Internet services. There will be momentary loss of all Internet services during the failover period. There could be some interruptions of phone services.

Maintenance will be performed on the campus Internet connection. This work is not expected to impact Internet service. However, it will reduce the campus bandwidth to half the current rate and limit current failover ability until this work is completed. The changes are necessary to help improve the high availability of campus Internet services

Beginning 5:00 a.m. on Thursday, April 21, wireless in housing will have intermittent service until 6 a.m. while a network upgrade is being applied. This upgrade is necessary to fix a bug in the current firmware on the switches and Access points. Once the housing network is completed, the rest of campus will have intermittent service until approximately 7:00 a.m. This is an emergency update as the previous firmware version did not fix issues as advertised by the vendor. This outage will not impact phone service or wired network connectivity.

Beginning at 4 a.m., wireless in housing will have intermittent service until 5 a.m. while a network upgrade is being applied. This upgrade is necessary to fix a bug in the current firmware on the switches and access points. Once the housing network is completed, the rest of campus will have intermittent service until around 6 a.m. This outage will not impact phone service or wired network connectivity.

The Telecom Router will be offline for 3-minutes while the firmware is updated. This will impact all telecom phone and data services for the building, and it will impact phone service for the entire campus for those not using Lync (Skype for Business). 

The Housing wireless controllers will be upgraded; there should be a minimum service interruption as the upgrade only takes 20-30 minutes as the Access Points reboot.

One of the Internet routers will be upgraded, there could be a momentary interruption in service.

One of the Internet routers will be upgraded, no service interruption is expected.

Chilled water will be shut off beginning on Sunday, January 4, 2015, to install additional piping and pumps.

The installation of new routers in preparation for the additional Internet circuit being installed. This outage will impact only access to the Internet from campus and access from the outside into our VPN concentrator. (no original date listed, made educated guess based on location in data)

There will be no external network connection during this time. This includes Internet, telephone, and email. Access to Banner and other critical electronic resources will be available from on-campus computers during this time.

(no downtime expected)

(no downtime expected)

Switch removal and new placement to accommodate one-foot patch cords – network outage in Dyslexia, Wood Stegall, President's house and Parking Services Building.

No network interruptions anticipated

Interruptions in wireless service only

External network interruption for Jones Hall only

No network interruptions anticipated

1) APC "Infrastruxure" – monitors APC UPS's throughout campus 2) DSNTW – EMC "Networker" Back-Up software server, tape library controller 3) CPMWEB01 – Center For Popular Music Web Server 4) HP IRS – Direct to HP Monitor of MTSU's DR HP EVA SAN at TTU 5) DB – "Blue ID" Oracle Database RDBMS Server 6) TPS – "Blue ID" Application Server 7) Dell PowerVault 114T – Tape Drive Back-Up Unit for "Blue ID" System 8) XENSRVR07 – Graduate Studies Docushare/SQL Server 9) Bestlock – Stanley/Best Lock Card Access/Security System 10) Itdmssqldb02 – "New" Data Warehouse (MS SQL RDBMS) 11) Itdapp5 – "dropbox" system for data files in/out of the production Banner system 12) Idweb – web server for "Blue ID" System 13) Shsapp3 – Web Interface Server for Student Health Services 14) MTSU171 – Multi-Purpose Windows File Share (CIFS) Server 15) MTSU22 – Campus Loan Manager (CLM) MS SQL RDBMS Server 16) MTSU49 – Campus Loan Manager (CLM) Application Server 17) ROM – Photographic Services' Portfolio Application & Data Server

Most ITD services including Faculty/Staff email (Exchange and Webmail), Banner, PipelineMT, and RaiderNet. It will not impact Student Mtmail or Internet.

Most systems will be offline including Banner, PipelineMT, RaiderNet, and Faculty/Staff Webmail. Systems not affected include Faculty/Staff Exchange email, Student MTMail, and D2L via direct link. The outage will also include network services to: Black, Haynes, the Davis Science Building, Jones Hall, the Wright Music Building, the Saunders Fine Arts Building, the James Union Building, James Walker Library, and Peck Hall.