ITD Telecommunications

The Information Technology Division's Telecommunication Services exists to provide dependable, efficient, timely, and cost-effective state of the art voice and data communication technology and services to students, faculty, staff, and guests.

Cable TV Services Skype for Business Trouble Ticket

Administrative Rates

Item Description Rate
Cable TV $42.00/mo
Direct Dial Rates from Campus*  
Local Calls No Charge
Long Distance - Peak (7:00am to 5:00pm, M-F) $0.139/min
Long Distance - Off Peak (5:01pm to 6:59am M-F; Weekends, Holidays $0.079/min
International (please call 615-898-2991 for rates) Rates Vary
Directory Assistance $1.35/call
Equipment See Table Below
Inbound Toll-Free Long Distance (1-800, 855, 866, 877, 888) $0.13
Move: In-Building (one-time charge) $40.00
Move: Building-to-Building (one-time charge) $60.00
Voicemail No Charge

* Per MTSU Policy No. 970, "If personal calls are made, reimbursement by the employee must be made...". Employees needing to submit reimbursement for personal calls should use the Long Distance Reimbursement Form.

Equipment Costs and Descriptions

Skype for Business Equipment Annual Cost Install Price Equipment Only
Skype for Business-No Equipment 240 80 N/A
Audiocodes 420HD 240 225 185
Audiocodes 440HD 240 350 310
Polycom CX 3000 Speakerphone 240 800 800
Upgrade from Audiocodes 420HD to 440HD N/A 125 N/A
Analog Phone Models Annual Cost Install Price Equipment Only
Basic Analog Line for fax or modem - no instrument 240 80 N/A
ITD Help Desk

Operating Hours
Sun: 12pm – 6pm 
  8am – 9pm
Fri: 8am – 4:30pm
10am – 4:30pm 

For students and staff who are unable to access the main Help Desk located in KUC 320, please call or email to schedule a meeting at our satellite office located in the ROTC Annex.  

(615) 898-5345
Submit Work Order


Request Equipment (Faculty / Staff ONLY)