The Information Technology Division's Telecommunication Services exists to provide dependable, efficient, timely, and cost-effective state of the art voice and data communication technology and services to students, faculty, staff, and guests.
Cable TV Services Skype for Business Trouble Ticket
|Direct Dial Rates from Campus*|
|Local Calls||No Charge|
|Long Distance - Peak (7:00am to 5:00pm, M-F)||$0.139/min|
|Long Distance - Off Peak (5:01pm to 6:59am M-F; Weekends, Holidays||$0.079/min|
|International (please call 615-898-2991 for rates)||Rates Vary|
|Equipment||See Table Below|
|Inbound Toll-Free Long Distance (1-800, 855, 866, 877, 888)||$0.13|
|Move: In-Building (one-time charge)||$40.00|
|Move: Building-to-Building (one-time charge)||$60.00|
* Per MTSU Policy No. 970, "If personal calls are made, reimbursement by the employee must be made...". Employees needing to submit reimbursement for personal calls should use the Long Distance Reimbursement Form.
Equipment Costs and Descriptions
|Skype for Business Equipment||Annual Cost||Install Price||Equipment Only|
|Skype for Business-No Equipment||240||80||N/A|
|Polycom CX 3000 Speakerphone||240||800||800|
|Upgrade from Audiocodes 420HD to 440HD||N/A||125||N/A|
|Analog Phone Models||Annual Cost||Install Price||Equipment Only|
|Basic Analog Line for fax or modem - no instrument||240||80||N/A|
ITD Help Desk
Sun: 12pm – 4:30pm
Mon-Fri: 8:00am – 4:30pm
Sat: 10:00am – 4:30pm
*Adjusted hours for summer 2023 are in place from May 6th – August 27th.
For students and staff who are unable to access the main Help Desk located in KUC 320, please call or email to schedule a meeting at our satellite office located in the ROTC Annex.
Submit Work Order
Request Equipment (Faculty / Staff ONLY)