***We are out of Money Orders. We are awaiting delivery by the USPS but have no idea when we will get them. Please ensure you bring a check with you for your payment to the U.S. Department of State, or you can get a US money order from Kroger.***
WE TAKE APPOINTMENTS MONDAY - FRIDAY 8:00 a.m. to 2:30 p.m. - PLEASE CONTACT OUR OFFICE 615-494-8829 - Walk Up Wednesday you do not need an appointment, just come by. You may have to wait however in our lobby if we have several folks waiting. Our last appointment will be at 2 pm
**PLEASE REMEMBER WHEN BOOKING YOUR APPOINTMENT, THAT YOU MUST ACCURATELY LIST THE NUMBER OF PEOPLE IN YOUR PARTY. WE TYPICALLY ACCOUNT FOR 15 MINUTES PER PERSON. DO NOT SAY YOU HAVE 2 PEOPLE IN YOUR PARTY, AND SHOW UP WITH 3, THIS WILL CAUSE THE APPOINTMENT AFTER YOU TO BE DELAYED. WE REALLY APPRECIATE YOUR HELP WITH THIS.**
YOU MUST HAVE YOUR APPLICATION FILLED OUT PRIOR TO YOUR APPOINTMENT, OTHERWISE WE WILL HAVE TO RE-SCHEDULE. While waiting for your appointment time, you may sit on the chairs provided outside the office.
It may take up to 4 weeks, from the day your application reaches the passport facility. During these 4 weeks, the application is delivered to a mail facility, the payment processed, and the application is scanned and sent to Passport Services for processing. Customers who check their status online at travel.state.gov prior to 4 weeks from the date you applied, may receive a response of "Not Found". This means that the application is still in transit to one of our passport agencies and centers.
We provide money orders (via payment by debit card), if you don't have a personal check for payment to U.S. Department of State.
- Routine Service: is up to 6 - 9 weeks, door-to-door, from date of application. Cost for application is now $130
- Expedited Service: up to 3 - 5 weeks, door-to-door, from date of application. If customers want to receive their passports in less time then 7-10 weeks, it is advised to get the Expedited service. Passport application fee is now $130, Expedited service costs an additional $60 and should be included with the passport fees at the time of application. If you plan to expedite your passport application due to travel plans, it is recommended that you send your application using USPS Priority Mail Express for processing and/or for the return of your new passport book. The cost of the 1-2 day delivery fee to have your passport book sent to you, has increased to $19.53.
Passport Agencies are only serving customers in person who have a life or death emergency and are traveling within 3 business days.
Customers can check the status of their applications online at travel.state.gov or by calling NPIC at 1-877-487-2778.
HOLIDAY HOURS PASSPORT SERVICES: We will be open for Presidents' Day February 20th.
For General passport information and fees, you can go to https://travel.state.gov/content/travel.html for more information.
Passport Services is located in the KUC Building, Room 101. Entry into the KUC building is from either the North side where we have parking or the South side off the Quad. We only accept Passport Applications by appointment, except for Wednesday's when we have Walk up Wednesdays, you will not need an appointment, we will resume this on January 11th. Customers can mail their Passport Renewals on their own, see travel.state.gov for information. We can process new Passport Cards and Books. Passport Services can also take the passport photo for $10.
Please note that the clerk may be helping a customer, so if you do not reach them, please leave a message on the phone and he will return your call as soon as they can to schedule you an appointment.
Appointments are necessary.