Strategic Priority 4
Create and support a culture of service through all divisions of the University.
Work Group | |
Co-Chair: Richard Chapman | Student Health Services |
Co-Chair: Kathleen Schmand | Walker Library |
Michael Barton | ITD |
Quintina Burton | Event Coordination |
Paula Calahan | Curriculum Management |
Grace Groeger | College of Media and Entertainment |
Beth Loughry | Marketing and Communications |
Kathy Musselman | Human Resource Services |
Zeny Panol | College of Media and Entertainment |
Andrew Polk | College of Liberal Arts |
Danielle Rochelle | Intercultural and Diversity Affairs |
- Chatbot
o ITD has been working with content authors across several student affairs areas to populate the Chatbot.
o They did a soft launch on 4/5/22 and are already collecting use data.
o 1,870 questions were received from 4/5 through 4/25/22.
o 6-7 additional departments are working on developing content for the Chatbot. - Culture of Service Presentations
o 2/16/22, “Culture of Service” presentation with the College of Graduate Studies, recording here.
o 11/16/23, "Taking Care of and Communicating with Customers... Even When You Can't"
o Looking to apply for a Distinguished Lecture award to support a national speaker. - Student Supervisor Training
o HR developed a Student Supervisor Training Program.
o Piloted with library staff in December and March.
o Offered two sessions for the MTSU campus during the summer and fall.