Our Information Technology Division (ITD) works tirelessly to provide students, faculty, and staff the resources needed to deliver and receive instruction and to do our jobs on a day-to-day basis. 

Here are some recent highlights: 

• ITD technician Aaron Dill accepted the Best Campuswide Integration award at the InfoComm conference in Las Vegas in June. InfoComm touts itself as the largest professional audiovisual trade show in North America. 
• Grammarly is now available to all students, faculty, and staff! Grammarly is a productivity app that reviews and offers suggestions for spelling, grammar, punctuation, and clarity of writing. The app was previously only available free to College of Business students.
• The new admissions software Slate went live on July 12. The implementation effort was a 14-month project and included a team composed of members from ITD, Enrollment Services, Graduate Studies, International Affairs, and the Adult Degree Completion Program. This solution provides a modern, comprehensive admissions system for the MTSU application process.
• MTSU’s Center for Technologies and Training and the Learning, Teaching, and Innovative Technologies Center will continue to host a variety of workshops to kick off the fall semester. Please watch for emails of upcoming workshop schedules. 
• The migration to the new campus phone system, RingCentral, started this past June with Phase One. The project prioritized the migration of academic building systems prior to the start of the fall semester. Athletics, Housing and Residential Life, and other buildings will migrate after the start of the fall semester. ITD communications explaining the migration process are sent one week in advance of the scheduled migration. An ITD representative also will be on-site in buildings to assist with the migration. 
• Aug. 1 marked the one-year anniversary of ITD’s release of the technology service portal powered by ServiceNow. In that time, the ITD Service Desk (formerly Help Desk) has:
  • resolved 9,452 incidents
  • completed 7,300+ new service requests
  • created more than 280 self-help and how-to articles for its Knowledge Base