Information Technology Division (ITD)

The Information Technology Division, through strategic planning, innovation, technical leadership and direction, supports the University‚Äôs goals to advance academic quality, to promote student success and individual responsibility, and to develop purposeful and sustainable partnering relationships and outreach.  In supporting the goals of the University, ITD will:

  • provide an effective, accessible communication structure that supports appropriate information and learning technologies to meet the needs of a dynamic academic environment;
  • evaluate the Division's activities to maintain the highest level of services possible to assure that the technologies provided are current and contribute to the efficient operation of the University; and
  • provide direction for future growth and expanded capabilities

Submit an ITD Work Order Request Equipment (Faculty / Staff ONLY)*

BlueID

Use your BlueID to manage your MTSU photo ID card, meal plan, Raider Funds, and more.

Campus-Wide Initiatives

See the projects ITD is working on to improve the technology on campus.

Digital Signs

Campus digital signs are available to advertise university events and information appropriate to a campus-wide audience or content specific to the individual sign's location.

Email Accounts

Information regarding email accounts for students, faculty, and staff.

Enterprise Applications

Provide support for enterprise-level administrative application systems, including Banner, DegreeWorks, Dynamic Forms, PipelineMT, and more.

LinkedIn Learning

MTSU students, faculty, and staff have access to the online training video library, LinkedIn Learning.

Master Classrooms

Information and instructions for MTSU's Master Classrooms.

MTSU Mobile

Smartphone application developed by students to provide easy access to a wide variety of university information

Passwords

Information and instructions for updating MTSU passwords.

Policies & Forms

Review ITD Policies and Forms.  Review Tik Tok Law (April 2023).

Publications

Read the latest ITD News via our publications: Communicator and Tech Xpress or reference the ITD Handbooks for faculty / staff and students.

Scheduled Maintenance and Upgrades

Check for upcoming upgrades.

Security

File an incident reportaccess VPN, manage multi-factor authentication, and more.

Software Licensing

Request software for university-owned computers.

STA Program

Assist users of University computer labs and the Help Desk through the Student Technology Assistant Program.

Student Account

Information on claiming your student account and setting/resetting your password.

Teaching and Learning

The Academic & Instructional Technology Services area supports the needs of the academic community via course development, instructional design, one-on-one consultations, workshops, D2L support, and master classrooms. 

Technical Services

ITD staff are here to help you with Cable TV, Cellular Service, Phones, Voicemail, Skype, Faxing and any other technical services needs.

Website Management

Submit a web request or consult the online style guide.

Wireless Access

The transition to BLUEWIFI and HOUSINGBLUEWIFI is under way. Find a schedule and instructions here: Wi-Fi access. 

Work Orders

Log in to Footprints, our ticketing system, to submit a work order.

Workshops

ITD's workshops are free and are available to faculty, staff, and graduate assistants.

 

*Students can check out equipment through the James E. Walker Library.

ITD Help Desk

Sun: 12pm – 4:30pm 
Mon-Fri: 8:00am – 4:30pm
Sat: 10:00am – 4:30pm

*Adjusted hours for summer 2023 are in place from May 6th – August 27th.

For students and staff who are unable to access the main Help Desk located in KUC 320, please call or email to schedule a meeting at our satellite office located in the ROTC Annex. 

 
 


(615) 898-5345
help@mtsu.edu
Submit Work Order


 

Request Equipment (Faculty / Staff ONLY)

Dell at MTSU