Middle Tennessee State University wants to ensure all students have a positive educational experience, are treated fairly and courteously by University personnel, and are provided an outlet to address conditions and circumstances that concern them.

In the event that issues and complaints cannot be resolved using University Policies, Catalogs, or the Student Handbook, we provide the following resources:

Academic

• Academic Probation/Suspension Appeals (Undergraduate Students) or contact MTOneStop@mtsu.edu
• Academic Probation/Suspension Appeals (Graduate Students) or contact the Graduate Program Director
• Student Grade Appeals or contact provost@mtsu.edu
• Distance Education/Online and Off-Campus Programs or contact distance@mtsu.edu
• Non-Tennessee Resident Students in State Authorization Reciprocity Agreement States
• Academic Issues

Student

• Billing Complaint or contact MTOneStop@mtsu.edu
• Disability Accommodations or contact dacemail@mtsu.edu
• Financial Aid Complaint or contact MTOneStop@mtsu.edu
  • Feedback to Federal Student Aid
• Financial Aid Appeals or contact MTOneStop@mtsu.edu
• Housing Complaint or contact housing@mtsu.edu
• Privacy of Student Records-Family Educational Rights and Privacy Act (FERPA) or contact caerm@mtsu.edu
• Athletics Integrity Policy 90 Complaint or contact caerm@mtsu.edu or far@mtsu.edu
  • see also Student-Athlete Conflict Resolution Process
• Fraud, Waste, or Abuse or contact reportfraud@mtsu.edu
• Accreditation or Violations of State Law Not Resolved at the Institution
• Discrimination or Harassment Based on Protected Categories Other than Sex or contact Christy.Sigler@mtsu.edu.

Sexual Harassment, Sex Discrimination, or Sexual Assault

• Sexual Violence Reporting Form
• Sexual Violence Resources
• If you have a complaint against an MTSU student for sexual harassment, sex discrimination, or sexual assault, you should contact the Office of Student Conduct or Christy.Sigler@mtsu.edu.
• If you have a complaint against an MTSU faculty or staff member or visitor for sexual harassment, sex discrimination, or sexual assault, you should contact the Assistant to the President for Institutional Equity and Compliance/Title IX Coordinator at Christy.Sigler@mtsu.edu.
• If you have a complaint against an MTSU student, coach, or administrator for sexual harassment, sex discrimination, or sexual assault, you may contact the Senior Associate Athletic Director/Senior Women's Administrator or Christy.Sigler@mtsu.edu.
• Gender Equity in Athletics: If you have a complaint about gender equity in MTSU athletics programs, you should contact the Senior Associate Athletics Director/Senior Women's Administrator, who is responsible for Title IX Compliance in matters related to gender equity in MTSU athletics programs, or Christy.Sigler@mtsu.edu, Title IX Coordinator. 

General Complaints

• Academic Affairs
• Business and Finance
• Development and Advancement
• Information Technology
• Marketing and Communications
• Student Affairs
• Tennessee Higher Education Commission

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