About MT One Stop

Current Wait Time:


(While the current wait time is listed above, please note our office hours to know when we are actually open!)

Want to speak face-to face with an Enrollment Coordinator but can't make the trip to campus?  Try our

Virtual Counter via Zoom, which is available Monday through Friday between 9:00 am - 4:00 pm 

The MT One Stop provides integrated services in the areas of financial aid, registration, tuition, billing, and transcripts. We are here to assist students with all of their enrollment needs!  

Our office is conveniently located on the second floor of the Student Services and Admissions Center, connected by a bridge to the MTSU Student Union Building. You can find directions and office hours on our website.  If you are unable to come in person to receive assistance we work hard to answer emails in one business day or less, so send us your questions at MTOneStop@mtsu.edu.  Make sure to include your MTSU ID number in the email, and we prefer using your MTSU email account for correspondence.

You can also contact our Call Center at (615) 898-2111 for general questions and assistance.  Parents and family members, if you contact us on behalf of your student make sure you are an active Partner in Education.  You'll need your PIN number if you contact us about your student's records!

If you need to upload important documents for financial aid, residency, or other items, you may do that through our dropbox by clicking here.  Students will have to access this by signing in with their Pipeline credentials. Items with PII (Personally Identifiable Information) such as Social Security Numbers must be sent through this secure method instead of through email. You can also bring documents by our office in person during business hours or send them via mail. 

We look forward to assisting you, and for your convenience our current wait time is listed above.  



One Stop Logo

Contact MT One Stop:

Email: MTOneStop@mtsu.edu 

Virtual Counter: Click Here

Dropbox: Click Here

Please do not send any documents or emails with unredacted Personally Identifiable Information (PII), such as Social Security Numbers or credit card numbers, through any means other than the Dropbox, mail, or in person. 

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